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Call Centre Agent Job in Cape Town
- Job Ref #: FH-381
- Industry: Call Centre
- Job Type: Contract
- Positions Available: 9
- Location: Bellville, Cape Town
- Closing Date: 2024-01-31
Are you looking for a call centre agent job in Cape Town? If you have excellent communication skills, customer service experience, and a matric certificate, you might be the perfect candidate for this opportunity. Read on to find out more about this exciting role and how to apply.
About Direct Hire
Direct Hire is a leading online platform that connects job seekers and employers in South Africa. The company offers a variety of jobs in different industries, such as call centre, academic, banking, aviation, and more. furthermore they makes it easy and convenient for job seekers to find and apply for their dream jobs, and for employers to find and hire the best talent.
Call Centre Agent Job Details:
What is a Call Centre Agent?
A call centre agent is a person who provides customer service and support via phone, email, or fax. They handles and resolves customer complaints, provides information about products and services, processes orders, and sells to customers. they also needs to follow up on customer calls, route calls to appropriate resources, and meet commitments to customers.
Who is eligible to apply?
To apply for the call centre agent job, you need to meet the following minimum requirements:
- Essential: Matric certificate
- Essential: African languages, such as Xhosa, Zulu, Venda, Sotho, or Tshona
- Skills: 6 months call centre experience
- Skills: Computer literacy
- Attributes: Be able to listen to the customer’s query and respond adequately
- Attributes: Perfect telephone etiquette
- Attributes: Able to handle irate customers and multitask
Responsibilities
As a call centre agent, you will be responsible for:
- Handling and resolving customer complaints
- Providing customers with product and service information
- Effectively dealing with job stress, angry callers, and upset customers
- Supporting and providing superior service via phones, emails, and faxes as a receiver and caller
- Answering calls professionally and responding to customer inquiries
- Entering customer information and updating it
- Processing orders accurately
- Identifying and escalating priority issues
- Selling to customers
- Routing calls to appropriate resources
- Following up customer calls where necessary
- Completing attendance registers
- Other duties as assigned by management
What are the benefits of working as a Call Centre Agent?
Working as a call centre agent can offer you many benefits, such as:
- Developing your communication, problem-solving, and sales skills
- Gaining valuable customer service experience and knowledge
- Working in a dynamic and fast-paced environment
- Earning a competitive salary and incentives
- Having flexible working hours and shifts
- Being part of a friendly and supportive team
How to apply for the Call Centre Agent Job?
If you are interested in applying for the call centre agent job, you need to follow these steps:
- Click on the link below to access the online application form
- Fill in your personal and contact details, education and work history, and skills and attributes
- Upload your CV and any relevant documents
- Submit your application before the closing date
Don’t miss this chance to work as a call centre agent in Cape Town with Direct Hire. This is a great opportunity to start or advance your career in customer service and call centre. Apply now and join the Direct Hire team!
