Fraud Agent Job Opportunity at Tenacity Financial Services
- Closing date: 31 January 2024
- Application requirements: Grade 12, Fraud Qualification, Call Centre Experience, Fraud Prevention Knowledge
- Location: Northern Suburbs (Cape)
Are you looking for a rewarding career in fraud prevention? Do you have the skills and experience to detect and minimize fraudulent account activity? If yes, then you might be the perfect fit for the Fraud Agent position at Tenacity Financial Services.
About Tenacity Financial Services
Tenacity Financial Services is a leading provider of credit solutions and financial services in South Africa. They offer a range of products and services, such as personal loans, debt consolidation, insurance, and credit cards. They are committed to delivering superior client service and ensuring customer satisfaction.
Fraud Agent Details
What is a Fraud Agent?
A Fraud Agent is a professional who works in the fraud prevention department of Tenacity Financial Services. The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. A Fraud Agent is responsible for managing, mitigating, and preventing any fraudulent activity by being vigilant, meticulous, and attentive.
Who is eligible to apply?
To apply for the Fraud Agent position, you need to meet the following criteria:
- Must have at least 12 months experience in the call centre environment
- Minimum of 2 years’ experience of working in a Fraud department
- Minimum of 2 years’ experience in the interpretation of fraud analytics
- Grade 12
- Fraud Qualification advantageous
- Functional Knowledge and Skills: MS Word, Advanced MS Excel, MS Outlook, Excellent verbal & written communication skills, Knowledge of contact centre systems and processes, Understanding of Fraud prevention, Ability to make defined and discretionary decisions
Responsibilities
As a Fraud Agent, you will be expected to perform the following tasks:
- Applications, Faxes and Emails: Detect and minimize fraudulent account activity
- Timeously working disputes to meet statutory requirements
- Create fraud awareness both internally and with Customers
- Conduct Fraud trend analysis and identify areas that could present a risk to the organization
- Experience of delivery and good performance within areas of accountability (application of knowledge & skill)
- Inbound SLA and work queues: Manage Inbound/Outbound calls to ensure service levels are adhered to
- Fraud Investigation: Engage with relevant stakeholders during the investigation process, which include internal and external staff, management, as well as SAPS
- Administration: Document management via multiple channels, Action any Adhoc responsibilities as provided by Team Manager, Prioritise daily, weekly and monthly tasks, Ensure all leave transactions are captured on ESS, Ensure all overtime is submitted to Team Manager timeously
- Adherence: Adhere to workforce schedule i.e. lunch and body breaks, Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
What are the benefits of working as a Fraud Agent at Tenacity Financial Services?
Working as a Fraud Agent at Tenacity Financial Services will give you the opportunity to:
- Join a dynamic and supportive team of fraud prevention experts
- Enhance your skills and knowledge in fraud prevention and detection
- Contribute to the security and reputation of the company and its customers
- Enjoy a competitive salary and benefits package
- Work in a modern and comfortable office environment
How to apply for the Fraud Agent position at Tenacity Financial Services?
If you are interested in applying for the Fraud Agent position at Tenacity Financial Services, you need to follow these steps:
- Click on the link below to access the online application form
- Fill in your personal and contact details
- Upload your CV and supporting documents
- Submit your application before the closing date
Don’t miss this chance to become a Fraud Agent at Tenacity Financial Services. This is a great opportunity to advance your career in fraud prevention and join a reputable and growing company. Apply today and start your journey with Tenacity Financial Services.
