Discovery Customer Service Representative:
- Role: Customer Service Representative
- Company: Discovery
- Location: Durban – 41 Imvubupark Place, KwaZulu-Natal, ZA South Africa
- Apply by: Ongoing
- Job Type: Full-time
About Discovery
Discovery is a financial services organization founded in South Africa. It operates in various sectors including healthcare, life insurance, short-term insurance, long-term savings, banking, and wellness. Since its inception in 1992, Discovery’s core purpose has been to make people healthier and to enhance and protect their lives.
Discovery’s core purpose is to make people healthier and enhance and protect their lives. As global thought leaders, Discovery is passionate about innovating to achieve financial success and ignite positive change within society.
They have pioneered the Shared-value Insurance model, which aims to deliver better health and value for clients, superior actuarial dynamics for the insurer, and a healthier society. This model provides clients with access to a range of pathways and incentives to lessen their personal risk and improve their behaviour through three programs – Vitality Health, Vitality Drive, and Vitality Money.
The success of the model in the markets where they operate has been a testament to its importance to society. As of 2021, Discovery operates in 41 markets, has over 40 million lives under its care, and employs over 13,700 people.
Writing a Winner CV
Discovery Customer Service Rep Details
As a Customer Service Representative at Discovery, you will:
- Confirm benefits according to set protocols and funding rules.
- Accurately obtain and capture information to confirm correct funding.
- Service all key stakeholders telephonically and via other channels until queries are resolved.
- Keep up to date with product changes and benefits to ensure accurate service delivery.
- Achieve and exceed key performance metrics related to service delivery.
Requirements
The ideal candidate for the Customer Service Representative position will have:
- At least 6 months working experience in a customer services or clinical environment.
Discovery Customer Service Benefits
As a member of our team, you will enjoy:
- Competitive salary and benefits.
- Opportunities for growth and development.
- Positive work environment.
How to Apply
Join Discovery and be part of a dynamic team committed to making a difference in people’s lives. Good luck, happy job hunting!
